We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your items are unopened in original packaging or have never been used

To start a return, you can contact us at info@essencecontainer.com .Please note that returns will need to be sent to the following address: 87 Nassau St, New York, NY 10038, United States. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@essencecontainer.com

 

 

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. 

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

We will notify you once we have received and inspected your return and let you know whether or not the refund was approved. If approved, you will receive an automatic refund to your original method of payment within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.